Strategic Support for Managers
Day, Evening, Night, and Weekend Shifts
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Objective of the Program
To support your managers working atypical hours in order to :
– Free them from recurring emergencies
– Improve team communication and engagement
– Strengthen autonomy, accountability, and performance
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A manager may seem to be struggling…
But often, it’s the environment that’s struggling even more.
For years, I worked evening, night, and weekend shifts.
And I witnessed a reality that many overlook:
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Managers left on their own
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Little to no support from key departments
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Teams exhausted and poorly equipped
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A culture that works perfectly during the day… but collapses at night
That’s EXACTLY why I created my Team Diagnostic.
Because before helping a manager, you must first understand their world.
Here’s what I assess directly on the specific shift:
🔸 The manager’s reality
🔸 The team’s challenges
🔸 Dynamics, communication, and engagement
🔸 The culture of safety, quality, and respect
🔸 The friction points that slow down performance
🔸 The needs, aspirations, and development opportunities
And above all:
What can be improved NOW to generate an IMMEDIATE impact.
The result?
A clear picture, an objective view, and a concrete action plan to:
✔️ Boost performance
✔️ Strengthen engagement
✔️ Improve autonomy
✔️ Reduce conflict and stress
✔️ Provide real support for atypical managers
Leadership teams receive a detailed report, and the manager benefits from human, pragmatic, and judgment-free guidance.
Evening, night, and weekend teams deserve more than a thank-you.
They deserve to be understood.
To be heard.
To be supported with tools adapted to their reality.
If you want to evaluate the health of a shift,
if a manager is showing signs of burnout,
or if your team feels stuck…
My Team Diagnostic can transform the situation in weeks, not years.
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Support Framework (2 months)
Phase 1 — Expectation Setting (1 hr)
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Initial in-person meeting with the manager and their immediate supervisor
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Clarification of organizational objectives, operational challenges, and success indicators
Phase 2 — Weekly On-Site Observation and Diagnosis (4 hr x 8 : 32 hr)
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On-site presence during targeted shifts (evening, night, weekend)
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Floor walk-through with the manager
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Informal discussions with team members
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1:1 interview with the manager to identify challenges and obstacles
Phase 3 — Personalized Coaching and Training
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Micro-trainings tailored to observed needs (on-site or virtual)
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Possible topics include:
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Delegating effectively
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Communicating to engage
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Giving empowering feedback
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Managing difficult conversations
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Encouraging accountability without rigidity
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Creating autonomous teams
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Phase 4 — Action and Weekly Follow-Up
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Co-creation of a weekly action plan
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30-minute virtual check-in at the end of each week (evening or night) to:
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Review progress
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Offer feedback
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Adjust as needed
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Phase 5 — Midpoint Evaluation (1 hr)
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Follow-up meeting with the supervisor
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Summary of key learnings and adjustments to the approach, if required
Phase 6 — Wrap-Up and Transition (1 hr)
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Final observations and recommendations
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Suggested actions moving forward
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Summary report delivered to the organization
Tools and Resources Provided
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Effective delegation frameworks
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Feedback and difficult conversation scripts
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Weekly planning templates
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Continuous improvement plan models
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Occasional phone support throughout the mandate
Expected Benefits
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Fewer operational emergencies
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Greater clarity in roles and responsibilities
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Increased team autonomy and accountability
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Smoother communication between managers and employees
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Proactive management of challenging employees
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Recognition and development of high-performing team members
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A calmer and more engaging work environment
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A more confident and well-equipped manager
Final Report
The final stage includes the delivery of a detailed report accompanied by a strategic discussion to prioritize actions and plan support as needed.
It features:
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A summary of key findings and recommendations
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A collaborative meeting to validate priority actions
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The option for a follow-up session (e.g., one 60-minute call within 30 days)
Investment
To be determined (for a full 8-week program)
Empower your managers to lead with confidence !
Book a free discovery session (30 minutes) to identify the real challenges and explore a customized 8-week support program.
Carl-Michael Tessier, M.Sc., MBA
Coach in High-Performance Team Development & Custom Support
Carl-Michael Conseil Inc
📞 (819) 943-0148